| 19 NOV 2007 | |
Tour : Korea Autumn It was enjoyable & pleasant trip |
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Dear Sir/Madam I am writing this letter of commendation for your staff, Mr Matthew Ong, though it has been a month now that I and my cousins have returned from our trip to Hawaii and west America (29 May to 11 June). Mr. Ong has been a great help to our group (who opted for a trip to Hawaii besides the trip to West America). Throughout the trip, when in doubt, we could approach him and he is knowledgeable of the places we visited and ever ready to advise use with regard to safety- an important aspect for tourist in a foreign land. He displayed initiative and is also a resourceful person. There was an ugly incident that happened between 2 tourists in our group as we were on our way to Laughlin and we marveled at the way Mr. Ong handled the situation, everything was calm after a "flight" and heated argument. If not for Mr. Ong's firm and tactful way in which he handed the situation, the whole situation could have "blown out of proportion" and got out of hand, as none of the men in our group helped to intervene except for my cousin Kenneth, who walked the woman (victim") away from the man ("aggressor") He went the extra mile when he observed that we were quite lost as to know how to get to the Bally Jubilee Show at Las Vegas. He offered to take us to the Show and not only that, he waited until the Show was over, walked a mother (whose child was under 18 and couldn't attend the show) to the waiting area for taxi and after she boarded the taxi, accompanied us a walk around Las Vegas to see the lights and escorted all of us back to the Hotel. At San Francisco, during our free and easy day, he accompanied all of us to take the special "train" ride and see that we are safe at the Fisherman's Wharf before he went off to the main office. Mr. Matthew Ong is indeed a very conscientious and able employee of yours. We certainly believe he has what it takes to meet the expectations of most tourists. Yours sincerely |
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Jasmine is professional, competent and very knowledgeable. |
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| Trip was very well-organised. The whole tour was well-taken care from George. Keep up the good work Dynasty Travel. Edwin Mark |
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| Jasmin very informative, ability to present in a humorous yet entertaining manner, good planning or foresight to ensure trip not too tiring or long. Dynasty Traveller |
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| Miss Li is a very entertaining and knowledgeable local guide. George is very friendly and helpful Ho Yok Fong & Lee Keng Yeng |
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Tour : 8D Korea & Jeju Autumn Foliage Jasmine is a very good tour respresentatives she is able to explain clearly all the historical
events, tells us jokes, very knowledgeable. Very please to her as our tour representatives |
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| A very job knowledge & excellent tour guide (Jasmine). Due to flight delay from Singapore, she is able
to try her very best to connecct the flight to Jeju ontime Serene Loh |
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| Jasmine gave a very solid commentary regarding korea & the places travelled during these 7 days Content of her speech, stories were excellent, coupled with a strong knowledge of Korean history, culture political background. Impressive Hoe Boon Chye |
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| Jasmine Lee is a friendly lady. She takes care of us during the holiday. A lot have been said from her during our journey from one destination to another. She is knowledgeable, humerous, entertaining us. Dynasty Traveller |
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Dear Matthew It has been since a week that we have returned to Singapore after our vacation in Korea and we thought that we should send you this note to thank you for your outstanding and highly professional support in arranging our 8-days trip. We are glad to have you as our tour guide as we know that you have put in tremendous effort to ensure that our trip was smooth sailing from day one. Your professionalism and commitment were shown during the 8 days of our trip. On many occasions, you and your team (local tour guide and camera woman) went out of your way to take care of all the details in ensuring the best results. Your team's planning, execution and attention to details in arranging our itinerary was impressive In addition, we were especially impressed by the care and assistance rendered to the handicapped and elderly members in our group. Your effort and support given towards attending to their needs were greatly appreciated by all of us and we want to compliment you and your team for this. We have enjoyed our vacation and once again, THANK YOU! Best regards, |
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Hi Management of Dynasty Travel Wish to express my heartfelt appreciation to Matthew on my 8 days tour to Korea on 8th April 05. During my trip, I realized that my luggage was unable to open as I forgotten my "secure number". He made effort to come to my room and help to toggle all possible combination number in his effect to try to strike the "secure number". At the end, I contacted my family in Singapore to recall the "secure number" and managed to open my luggage. I appreciate his attempt to help. He also demonstrated his helpfulness by helping to push the wheelchair for some tour member who was on wheelchair throughout the trip and helping him to get up when he need to stand him to make his way to toilet. Together with the tour guide in Korea (Mr. Chen) he fork out money to buy some basic toiletries to all the members in the group when hotels do not provide these items. All these showed that he is caring and responsible and helpful. He also displays cheerful personality throughout the trip which made our trip a memorable one. Regards |
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Dear manager, |
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We would like to say a BIG THANK YOU to Dynasty Travel for the 8 days Korea tour that we joined on 07th Sept till 14th Sept 2004. It was truly an enjoyable trip with good itinerary especially the ATV ride. Also not forget the good company from your Korea tour guide Mr Eric Sun. He is a very good tour guide and from him we learnt a lot & understand more about Korea eg: history, culture & etc..... Here a BIG THANK Q to him . Keep it up Dynasty Travel and Mr Eric Sun.... |