Dear Matthew,

We wish to accord our heartfelt appreciation for organising a truly enjoyable and relaxing holiday to the US (12-day USA West Coast Wonder). My family and I had a terrific time in the US. Your helpfulness and professionalism during the trip had made a great difference. We will not forget how you made the special arrangement during our stay at Laughlin with the hotel to put us on our way to a great shopping experience.. Little gesture like this actually meant alot to us and our fellow tour mates.

Dynasty is lucky to have you as one of their valued staff. Unlike our initial experience with Dynasty, you have always responded quickly to our emails and attempted to provide solutions and assistance to all our queries and requests. Although our daughter was very upset that she lost her precious cap bought in Grand Canyon, your offer to buy the same cap in your next trip from the Grand Canyon, has lifted her spirit and erased her unpleasant memory. This certainly shows that you have exceeded the call of your duty to delight your customers.

We must say that features including a domestic flight to Las Vegas and a one-night stay at Grand Canyon on this reverse itinerary have made this trip a great success. We congratulate you and your Company for this very innovative holiday programme.

We wish you well in your work and hope to see you soon at Dynasty - to take the cap from you and to book the next holiday trip at Dynasty in the near future!

Take Care

Cheers
James, Ros and Danielle Teo

Dear Sir/Madam
To Whom It May Concern

I am writing this letter of commendation for your staff, Mr Matthew Ong, though it has been a month now that I and my cousins have returned from our trip to Hawaii and west America (29 May to 11 June).

Mr. Ong has been a great help to our group (who opted for a trip to Hawaii besides the trip to West America). Throughout the trip, when in doubt, we could approach him and he is knowledgeable of the places we visited and ever ready to advise use with regard to safety- an important aspect for tourist in a foreign land. He displayed initiative and is also a resourceful person.

There was an ugly incident that happened between 2 tourists in our group as we were on our way to Laughlin and we marveled at the way Mr. Ong handled the situation, everything was calm after a "flight" and heated argument. If not for Mr. Ong's firm and tactful way in which he handed the situation, the whole situation could have "blown out of proportion" and got out of hand, as none of the men in our group helped to intervene except for my cousin Kenneth, who walked the woman (victim") away from the man ("aggressor")

He went the extra mile when he observed that we were quite lost as to know how to get to the Bally Jubilee Show at Las Vegas. He offered to take us to the Show and not only that, he waited until the Show was over, walked a mother (whose child was under 18 and couldn't attend the show) to the waiting area for taxi and after she boarded the taxi, accompanied us a walk around Las Vegas to see the lights and escorted all of us back to the Hotel.

At San Francisco, during our free and easy day, he accompanied all of us to take the special "train" ride and see that we are safe at the Fisherman's Wharf before he went off to the main office.

Mr. Matthew Ong is indeed a very conscientious and able employee of yours. We certainly believe he has what it takes to meet the expectations of most tourists.

Yours sincerely
Ms Irene Wee
Principal
Bethesda (Katong) Kindergarten

Subject: feedback (Brenda (air ticket reservation))

Email Address: juXXXXX@yahoo.com.sg

Name of Travel Consultant that you booked from: Brenda (air ticket reservation)

Tour Code/Name: Air ticket to Canada

Departure Date: 17 November 2007

Tour Leader/Representative: Brenda (air ticket reservation)

Is the travel consultant that serves you courteous & helpful ? Yes

Is the travel consultant knowledgeable to answer your questions? Yes

1. Was he/she helpful in providing the services you requested? EXCELLENT

2. How friendly was he/she towards you? EXCELLENT

3. Did you understand the clarity of commentaries he/she provided? EXCELLENT

4. Was his/her knowledge adequate to make your trip a unique experience? EXCELLENT

Any Other Comments about the Tour Leader/Representative in general? I am so satisfied with Brenda's courtesy and service quality. I didn't get even close courtesy from other travel agents (5 other big agencies) that I called. If not because of NATAS promotion price, I will have bought it from Dynasty because of her and your air ticket team's excellent customer service. I will definitely choose you and your company as my preferred agency in the future.

C. How did you get to know about us? Website, Newspaper, Word of Mouth

D. Have you traveled with us before? If Yes, to which destination? No

F. Overall Comments (if any) I recommend you to appreciate Brenda and your airline ticket team for her and their outstanding customer service. To me, it is your competitive advantages than other travel agency.

Name: JUSTIONO HANDOKO PUTRO

Tour : 11 Day USA West Coast Wonder
Departure date : 31st May 2007
Tour Leader/Rep : Matthew Ong / Le Roy

Comments about Tour Leader:
Matthew Ong, our tour leader was very knowledgable, helpful, approachable, friendly and executed his duty professionally. From the beginning, at the airport on the day of departure, he willingly lend us his extra special lock for one of our check-in luggage. Thoughout the tour, he was patience and showed considerable care and understanding in order to make our trip as plesant as he could. I will have no problem of having him as my next Tour leader to any destination that he is in-charged of. Well done & thanks for the excellent service.

Other comments:
Leroy, the Asst Manager at your Toa Payoh Branch where we purchased & confirmed our tour package has delivered a 1st class customer service, if not world class standard to us. Kudos to Dynasty for having such a responsible, dedicated and excellent employee. Leroy was courteous and resourcefull. When my Visa Application to USA was not processed less than 10 days before the departure date, he took troble & when his way out to settle this for me. He sacrificed his lunch break & personally travel to my office to collect the documents for submission to US Embassy. He called us daily & sms too to update us of the application status and to find out the condition of my flu stricken daughter. Even after the trip, he cared enough to call my wife, to find out whether we had enjoyed our trip. All these little things make us appreciate & we know that we made the right choice of choosing Dynasty Travel. Thank you.

Hi Mary,

I had recently just returned from a fantastic trip in Russia & have much to say about the fantastic service rendered by the good people at Dynasty.

Let start with Matthew, who was the tour manager throughout those days.
He was efficient, highly personable & at every moment, always made sure that every individuals needs were met impeccably.
Something I feel thats very rare & lacking in the service industry in Singapore, but Matthew went that little extra mile to make sure that his customers were satisfied & if there were situations that were difficult & beyond his control, he always made sure that his customers weren't excessively frustrated.

He remained professional throughout his tour managing in Russia & was a very calm, collected & steady man.
He would not hesitate to offend a third party agent, all in the name of making sure that his Singapore customers are well taken care of.
This, I feel, is assertiveness that is needed in many tour agents.
Instead of what others will do as to merely apologize for inconveniences caused, Matthew made sure that inconveniences should not be felt by the customers, instead should be the sole responsibility of themselves as agents.

Well done Matthew! You deserve a grand pat on the shoulder!
Oh & I heard you flew off to the US shortly after you returned!
Outstanding diligence I'd say.

Last but certainly not least,
I must also take this opportunity to thank & pay compliments to Jennifer Mak for rendering amazing counter-desk service.
I have since several encounters with her, recommended many of my friends to visit Dynasty & make sure they ask for Jennifer.
I suspect it will be a tremendous lost to the company if you should one day, cease to work for Dynasty.
Because of you, Dynasty stands above other Peoples-Park agencies in that you are not some mass-produced tour facility.
People pay for a tour service because they want to be attended to, in as boutique a manner as possible.
And you lived up to it!
Well done too Jennifer.

I am a repeat customer, so maybe I have preconceived notion of your agency.? Still, because of that, I have much higher expectations of Dynasty & you lived up to it! Cheers & Merry Xmas Matt & Jenn!
Anthony

I wish to put on record my appreciation to Sharen See, Tour Leader for my recent trip to US/Canada between 4 NOV to 15 NOV 2004.

During the trip, Sharen has always been friendly and most helpful in attending to the requests and needs of the Group. Most of all, i am impressed with her excellent service attitude. I misplaced a newly purchased windbreaker in the factory outlet. As a matter of conversation, I told Sharen about it only when we were departing for S'pore. Without any hesitation, Sharen offered to help trace the item though on the understanding that the chance of retrieval is slim. I am impressed and most appreciative of her effort in helping me to trace the item. Besides, she also took the trouble to keep me informed of the outcome and action taken notwithstanding the fact that the trip has ended. She has certainly demonstrated good customer service and gone beyond her duty as a tour leader.

Well done, Sharen!!
Suzie Mok