Dear Dynasty Customer

Thank you for choosing us as your preferred travel agent. We hope you had an enjoyable holiday with us.

In order to help us to improve our services and to serve you and your family better in the future, we would appreciate if you could spare a little of your precious time to let us know how we can make the overall travel experience better. Please fill in the questionnaire and kindly return it to:

The Management

35 New Bridge Road

Dynasty Travel Hub

Singapore 059395

Tour Code/Name:
Departure Date:
Tour Leader/Representative:

Customer Service Assessment (Please Tick)

Name of Travel Consultant that you booked from:     

Is the travel consultant that serves you courteous & helpful?           

Yes
No

Is the travel consultant knowledgeable to answer your questions?     

Yes
No

A. Tour Leader/Representative Performance(Please Tick)

1. Was he/she helpful in providing the services you requested? EXCELLENT
GOOD
AVERAGE
BELOW AVERAGE
2. How friendly was he/she towards you? EXCELLENT
GOOD
AVERAGE
BELOW AVERAGE
3. Did you understand the clarity of commentaries he/she provided? EXCELLENT
GOOD
AVERAGE
BELOW AVERAGE
4. Was his/her knowledge adequate to make your trip a unique experience? EXCELLENT
GOOD
AVERAGE
BELOW AVERAGE
Any Other Comments about the Tour Leader/Representative in general?

B. Please rate the following: (Please Tick)

1. Hotel Accommodation EXCELLENT
GOOD
AVERAGE
BELOW AVERAGE
2. Coach EXCELLENT
GOOD
AVERAGE
BELOW AVERAGE
3. Food EXCELLENT
GOOD
AVERAGE
BELOW AVERAGE
4. Places of Interest Visited EXCELLENT
GOOD
AVERAGE
BELOW AVERAGE
Any other comments on the above (if any)
C. How did you get to know about us? Website
Newspaper
Word of Mouth
Dynasty Customer
D. Have you traveled with us before? If Yes, to which destination?
F. Overall Comments (if any)
Name:
Contact:
Email Address:

 

 
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