BOOKING TERMS AND CONDITIONS

Passengers are deemed to have read, understood and accepted the following conditions. Dynasty Travel shall be known as "The Company" in the conditions listed below.

1. RESERVATION, DEPOSIT AND PAYMENT OF TOUR

A deposit of S$500 per person is required upon booking. However, a payment of deposit does not constitute the confirmation of tour. All group packages are subjected to a minimum group size in order to depart. Full payment is required not less than 10 days prior to departure.

2. CREDIT CARD/CHARGE CARD

Payment by credit card or charge card may not be applicable for certain promotional tour packages. Payment by instalment plan, where applicable, is valid for selected banks and subject to banks' approval and terms & conditions. For credit card and charge card payment, any refunds of monies will be made through the respective credit card or charge card companies. The refund process will takes about 2-4 weeks.

3. CANCELLATION CHARGES

For any cancellation of tours by passengers, the following charges will apply accordingly:

Cancellation of confirmed booking must be made in writing to avoid misunderstanding.

4. AMENDMENT TO BOOKINGS (Request by Passengers)

For any changes in the departure date or tour type, cancellation charges apply as spelt out under the section on 'Cancellation Charges'.

5. AMENDMENT FEES (For Amendments to Tour Itinerary)

A minimum amendment fee of S$50 per person per amendment will be charged for any changes requested by passengers. All requests for amendments must be made in writing not less than 14 days prior to departure of tour.

6. REFUNDS ON TOUR PACKAGES

Tour members should be aware that The Company is acting as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to confirmation. When the arrangement cannot be confirmed, The Company will endeavor to notify passenger at least 2 weeks before departure and a refund of payment of the tour fare will be made if the tour is cancelled. The Company shall not be liable for any further responsibilities. No refund or exchange can be made for any unused portion of the tour.

7. TOUR FARE INCLUDES (Group Tours Only)

• Return economy class group tour air ticket.
• Return airport transfers (airport/hotel/airport).
• Hotel accommodation on twin-share basis.
• When booking triple-share rooms please note that the third bed may be a "roll-away" bed.
• Single room occupancy is at additional cost.
• All meals are as specified in the itinerary. If selected carrier's flight time does not allow for certain meals to be taken, there shall not be any refund for meals not consumed.
• Baggage allowance of 20 kilograms per passenger.

8. TOUR FARE EXCLUDES

• Visa fees
• Airport taxes, excess baggage charges
• Meals, beverages, room services or any other not listed in itinerary
• Gratuities to driver, tour guide or tour leader
• Flight insurance

9. CHILD FARE

Eligibility: Below 12 years (on the date of departure). Child fare is based on sharing a room with two adults. There will be an additional cost for child sharing one room with an adult.

10. ACCOMMODATION

In the event the accommodation booked or requested is not available, every effort will be made for an alternative in another accommodation of similar standard.

11. SPECIAL REQUESTS

If there are any requests regarding special meals, dietary requirements, adjoining rooms and so on, please inform The Company when booking. Such requests are subject to confirmation and availability.

12. TRAVEL DOCUMENTS

It is passenger's responsibility to ensure that his/her international passport has a validity of at least 6 months from the date of departure. Relevant visas and vaccinations may be required. Cancellation charges apply for any cancellation due to non-approval of visas or any other reasons as stated above. For Singapore permanent residents, please bring along your exit permits when travelling. For foreign passport holders, it is the passenger's responsibility to hold valid re-entry visas.

The company will, wherever possible, assist you to obtain the necessary visas. Service charges and visa fees will be borne by passenger. The Company does not guarantee the approval of the visa application. If for any reason, application for visa or exit permit is rejected, passengers must made know to the Company at least 30 days prior to departure with administration charges. If less than 30 days notice is given, the relevant cancellation charge as stated will apply.

The Company cannot be held responsible for any expenses, reimbursement or refund of any tour prices if passenger is refused entry by any country on the tour for whatever reasons, including lack of necessary visas.

13. SEAT ROTATION

For the convenience of all members of the group, passengers are requested to rotate their seating arrangements on the coach during the period of the tour. Please cooperate when called upon to do so by the tour leader/guide.

14. TRAVEL INSURANCE

Purchase of travel insurance is strongly recommended with respect to such areas as trip cancellation, personal baggage, personal accident, injury & illness. Under no circumstances is The Company to be construed as a carrier under contract for safe carriage of passenger or his/her baggage & belonging. Our staff will be pleased to assist in enquiries of any travel insurance.

15. EXTENSION OF STAY/DEVIATION

Extension of stay/deviation may be permitted at the end of tour, subject to maximum validity and restrictions of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the passenger's responsibility to hold firm confirmation for their return flight. When extension of stay/deviation cannot be confirmed three weeks prior to the group's departure date, passenger is deemed to be taking the original tour schedule. All extra costs incurred to process the extension, for example administrative fees, will be borne by the passenger.

Extension of stay/deviation will be at passengers own expenses & transfer to airport will not be provided.

The air ticket issued is a special ticket, restricted to a specific airline only. It is non-negotiable, non-endorsable, non-reissuable, non-refundable & non-reroutable. Any alternation in routing or dates by passenger is solely at his / her own risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation, meals, or sightseeing in part or full.

16. RESPONSIBLILITY

The Company and its associates act only as an agent for the transportation companies, hotels & other principals for the tour programmes. They accept no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, customs regulation, strike, changes in itinerary, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may be caused to person or property. Any loses & expenses are the responsibility of the passenger. All proper travel documentation is the sole responsibility of the passenger.

The Company reserves the right to alter itineraries, travel arrangements, hotels reservations etc. If it is necessary or in the case of force majeure, The Company reserves the right to cancel any tour prior to date of departure for any reasons, including insufficient number of participants. Should this happen, the entire payment shall be refunded without further obligations on the part of The Company. The Company will recommend alternative tour, preferably to the same destination or other destinations. Should passenger decide not to accept the alternatives, all monies paid shall be refunded in full by The Company without further obligations.

The Company also reserves the right to require any individual to withdraw from the tour if deemed his/her act of conduct is detrimental to or incompatible with the interest, harmony & welfare of other passengers and the tour as a whole. The Company shall be under no further liability thereafter to any such person. No tour leaders/guides or other employee or agents of The Company are authorized to commit The Company to any liability whatsoever and The Company will not be bound by any statement or representation unless in writing and signed by a management executive of The Company. The Company reserves the right to take photographs & films of passenger while on tour with The Company to be used for brochures advertising or publicity material without obtaining any further consent from passenger.

17. COMPLAINTS/CLAIMS

Any complaint/claim must be made in writing within 2 weeks after services have been rendered. No responsibility is accepted in respect of any complaint/claim which is not so made.